Scend, Inc. (“Scend,” “we,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use our websites, applications, and related services (collectively, the “Services”).

This Privacy Policy applies where Scend acts as a “controller” or “business” under applicable privacy laws, meaning we determine how and why personal information is processed.

If you use Scend through an organization, Scend may process personal information on your organization’s behalf as a “processor” or “service provider.” In that case, your organization controls the personal information processed through the Services, and you should direct privacy requests to your organization. Scend’s processing of Customer Content, Outputs, and certain usage information is also described in our Usage Policy.

By using the Services, you acknowledge the practices described in this Privacy Policy.

Information we collect

We collect personal information from the following sources:

• Information you provide, such as name, email, phone number, job title, company name, account credentials, workspace settings, and communications with us
• Payment and billing information, such as billing contact details and transaction details, with payment card information processed by our payment processors
• Information collected automatically, such as IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, actions taken, and timestamps
• Cookies and similar technologies used for authentication, analytics, preferences, and marketing, depending on your settings and location
• Information from third parties, such as integrations you enable, service providers, and publicly available sources

How we use personal information

We use personal information to:

• Provide, operate, maintain, and improve the Services
• Create and manage accounts, authenticate users, and enable security controls
• Process payments, subscriptions, credits, and overages
• Provide support, respond to requests, and send administrative messages
• Personalize experiences and recommend features, add-ons, and workflows
• Understand usage trends and improve product and website performance
• Send marketing communications where permitted by law, and honor opt-out requests
• Prevent fraud, enforce our Terms, and protect the Services, Scend, and our users
• Comply with legal obligations and resolve disputes

Legal bases for processing

Where required by law, we process personal information based on:

• Performance of a contract
• Legitimate interests, such as securing, improving, and operating the Services
• Consent, where you have provided it and where required
• Compliance with legal obligations

How we share personal information

We may share personal information with:

• Service providers that help us operate the Services, such as hosting, analytics, support tooling, communications providers, and payment processors
• Third-party integrations you choose to enable or request
• Affiliates for business operations and internal administration
• Professional advisors, such as lawyers, auditors, and accountants
• Authorities or other parties as required by law or to protect rights, safety, and security
• A successor entity in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business

We do not sell personal information in exchange for money. We do not use customer data for third-party advertising in a way that would be considered selling personal information under applicable law.

Cookies and similar technologies

We use cookies and similar technologies for:

• Essential functionality such as login, session management, and security
• Analytics to understand how our site and Services are used
• Marketing and advertising where permitted by law and depending on your settings and location

You can control cookies through your browser settings and, where available, preference tools we provide.

Data retention

We retain personal information as long as necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining security, complying with legal obligations, and resolving disputes.

Retention periods can vary based on account status, plan configuration, and legal requirements.

Security

We maintain administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.

Scend maintains a security and compliance program, including SOC 2 compliance, and publishes additional information on its trust/security pages.

International transfers

Scend is based in the United States. If you access the Services from outside the United States, your personal information may be transferred to and processed in the United States and other jurisdictions where we and our service providers operate.

Your choices and rights

Depending on where you live, you may have rights to:

• Access, correct, or delete personal information
• Object to or restrict certain processing
• Request portability of certain information
• Opt out of certain disclosures considered “sharing” under applicable law
• Withdraw consent where processing is based on consent

To exercise rights, contact privacy@scend.ai. We may verify your identity.

U.S. state privacy notice

If you live in a U.S. state with privacy laws that provide additional rights, you may have the right to:

• Know the categories of personal information we collect, use, and disclose
• Request deletion or correction of certain personal information
• Opt out of certain targeted advertising or “sharing” as defined by applicable law
• Not receive discriminatory treatment for exercising privacy rights

We will process verified requests in accordance with applicable law. Authorized agents may submit requests on your behalf where permitted by law.

Children’s privacy

The Services are not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to Scend, contact us and we will take appropriate action.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will update the “Last Updated” date when we do. Your continued use of the Services after changes become effective means you acknowledge the updated policy.

Acknowledgment

By using the Services, you acknowledge that you have read and understood this Privacy Policy, and agree to its terms.